My favorite stories come from phone calls, partly because I don't have any preconceived notions about the person while talking to them because I can't see them, partly because that's where the best stories all come from, and partly because I rarely have to take calls. Here's a fun quick call, kinda similar to this.
Call comes in, I answer, "Thanks for calling. How may I help you?"
"My computer has frozen up and I don't know what to do."
"Have you tried turning off and back on again?"
"Yes."
"Okay, can you describe to me what's going on?"
"Well, it's stuck on my sudoku page that I was playing."
"Alright, can you locate the power button on your computer for me?"
"Okay."
"Alright, push it and hold it for about 10-15 seconds." Wait a bit. "Did the screen go black?"
"Yes it did."
"Alright, go ahead and wait a few seconds, then press the power button again."
"Alright."
"Is your computer coming back on again?"
"Yes!"
"Then you're all good to go."
Yup, that easy. Yes, she lied to me, but one of the rules of IT: Users always lie.
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