Friday, August 14, 2015

What'd you do?

Got a short one today. Many of my stories likely will be, but I have lots of them, so you'll have plenty to read.

This one happened within a few days after Windows 10 released, so, sometime last week. I had a couple come up to me because they were having an issue logging into their computer since they upgraded to Windows 10. For anyone who hasn't upgraded yet, there is a part in the process where you have to login to your account, if there is a password, before you're allowed to continue with the process. Unfortunately, Microsoft forgot one teeny little thing when developing this upgrade. They forgot the habits of older folks. And since many older folks click every button rather than just pressing enter, this makes it difficult for them to finish the setup process, because this part of the upgrade where you have to login to the account doesn't have a login arrow or button that says "Login", or anything else similar in nature. You have to press enter once entering the password, barring an existing PIN. So these folks, once showing me they can't login after entering their password, think I'm some sort of magic man when I press enter and they're able to log in.

"What'd you do?" They ask.

"I pressed enter." I answer warily.

"Now why couldn't Raymond have told us that last night when we were on the phone. He said there must be some kind of glitch, and so we should bring the computer back to the store we bought it from."

"Nope, no glitch, just gotta press enter."

They seemed happy to have a working computer again, and I got a great review from them when they took the survey.

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